BEFORE STARTING PROJECT:
The first step before having us design anything for you will be to have a brief consultation, letting us know the details about your project. This will give us some direction on how to visually create your idea so that it better suits your vision. Consultations can be done over the phone or in person. A deposit will then be required before starting the actual design work.

DEPOSIT (design & print jobs):
After the consultation and discussion for your project goals, a deposit will be required to start working on your project. The deposit amount is 50% of the estimated invoice total. Once we start the work, we will then be sending digital proofs to you via email. If additional design work or print product is added to your order, the invoice will be updated to include the updated pricing for the added work or items. 

A progress payment will also be due every 30 days if the design work and revisions are still in progress. This is not an additional amount, just a payment that is applied to your total.

DEPOSIT (photography & videography):
When requesting a photo or video shoot at any location that you choose, which involves having us travel, a deposit will be required in advance in order for us to schedule the appointment. This deposit is non-refundable, and is used to cover preparation time, travel time, milage, and equipment set up/tear down. Your deposit is only refundable if you cancel your appointment at least 24 hours in advance.

PROOFS AND REVISIONS:
Revisions are changes or edits to the design options provided. We will provide two revisions included with your project so that you may have the freedom to make two rounds of changes before finally approving your project. If additional revisions (beyond the two included) are requested, these additional revisions may require a fee which will be invoiced accordingly based on the amount of time spent. 

APPROVAL:
After all of the revisions are made, we will need a written approval in order to move forward with production or finalization. An approval can be a simple “Good to go” response via email. We strongly advise that you proofread your artwork carefully before giving us the final approval in order to avoid any reprints. 

REPRINTS (after approval):
Once a print order is approved, it is immediately sent to production. This means that: A) Paper is ordered, B) The printing plates are in process of being made (before the ink is laid down, these 4 process plates are created), and C) the space for the specific order is reserved on a large press, so that it may be printed with a larger group of separate print orders. Many times, this means that your order cannot be canceled, due to the automation that takes place. This set up automation helps us get all of the orders printed as efficiently as possible. If a mistake is caught on any artwork after being sent to production, a reprint can be done, however, there will be a fee required due to the set up (A, B, and C) described above. Reprint fees are typically about 50 percent of the regular print cost, but can be much lower depending on the size/quantity or the order.

TURN AROUND TIME:
After the deposit is collected, turn-around time for a digital proof is between 3 - 4 business days. 

Print jobs have a turn-around of 4 - 5 business days for most items. Specialty or customized booklets that require additional services such as spiral binding, saddle-stitching, perforating, drilling or collating will require an additional 5 - 10 business days depending on the materials used and manual labor needed.  

RUSH SERVICE:
Graphic design turnaround time:
A design preview (digital preview of the artwork) can be provided in 1 - 2 days, with a rush fee of either $50 - $100 depending on the amount of design time required. 

Print job turnaround time:
Many of the print jobs can also be rushed with a 2-day production time, with rush fees ranging from $35 – $150 depending on the size/quality of the materials produced. As these fees may vary, details can be provided per project.

DEFECTIVE PRINT JOB/RETURNS:
All print jobs are reviewed for quality before delivering to you. We will have the order reprinted, even before you see it, if we know it does not meet our quality standards. We do leave a small margin of 3% for loss for print jobs due to possible mechanical error. However, if more than 3% of the order is printed defectively, we will credit back your account for the defective items (past the 3%).

COLOR SHIFTING:
Some slight color shifting may occur between orders when using off-set or 4-color (CMYK) process, which is normal when using this print method. When reordering a print job, in other words, the colors might not be an exact match to your previous order, however, a calibration process is done regularly in order to keep colors as consistent as possible. We cannot guarantee an exact color match every time.

CLOTHING PRINT/EMBROIDERY LOSS:
Printing/embroidery loss is rare, but we do leave some room for loss due to the production process of all human or mechanical error. We reserve the right to have 2% loss on all orders. If we take responsibility (past the 2% lost) of the loss, we will credit your account for the lost items or damaged items.

CONFIDENTIALITY:
Your project ideas and information are kept private, and will not be shared with anyone under any circumstances. Conversely, all correspondence between you, your staff, and GS Design and Print is also confidential and may not be shared with others without the written consent of GS Design and Print.

PRODUCTS AND FILES PROVIDED:
The printed job (the tangible item) provided is the “final product”. Digital design files are not provided, with the exception of logo files. For logo projects, we do provide the digital files, which include a vector EPS file, and a high quality PNG (for web).

INVOICE PAYMENTS:
Full payment is due upon receiving the final invoice. After 10 days of not receiving payment, a late fee of 5% of remaining balance will be incurred.

Written email agreement to the estimate and collecting a deposit binds this agreement.